Last Updated: 26 August, 2024

Refund Policy

Policy Overview

Thank you for choosing Innovate Pro Mark. We value your business and aim to provide the best possible service. However, please be aware that all sales of services and products on our website are final, and we operate under a strict no-refund policy. Once a purchase has been completed, it is considered binding and non-refundable.

Customer Responsibilities

As a customer, you are responsible for carefully reviewing all relevant details and information about the products or services you intend to purchase from Innovate Pro Mark. We encourage you to fully understand the offerings before buying, as all transactions are final.

Considerations for Refunds

While our general policy is not to offer refunds, we recognize that certain exceptional situations may warrant a refund review. These may include:

  • Accidental Payments: Situations where an accidental or duplicate payment has been made.
  • Incorrect Charges: Instances where you have been charged the wrong amount due to an error on our part, whether technical or clerical.
  • Payment Errors: Cases where payment was made using incorrect details, resulting in an unsuccessful transaction.
  • Non-Delivery of Services or Products: If the service or product you purchased was not delivered as described and the issue is within our control.

Requesting a Refund

If your case falls under any of the exceptional circumstances outlined above, you can request a refund by contacting our customer support team at info@innovatepromark.com. Please provide the following details in your request:

  • Your Full Name
  • The Email Address Used for the Purchase
  • Transaction Date
  • Transaction ID or Receipt Number
  • A Detailed Description of the Issue

Evaluation and Response

Upon receiving your refund request, our team will carefully assess the details provided. We strive to respond to all refund requests within seven business days. Our decision will be based on a thorough evaluation of the circumstances and in alignment with our policies.

Contact Us

If you have any questions or require further clarification about our Refund Policy, please feel free to reach out to us:

Please note that this Refund Policy may be updated occasionally without prior notice. We encourage you to review this policy periodically to stay informed of any changes.

Thank you for choosing Innovate Pro Mark!

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