Last Updated: 01 August, 2024

Privacy Policy

Policy Coverage

This Privacy Policy defines  Innovate Pro Mark’s commitment to protecting personal information across all online and offline interactions. With its registered address at ul. HOŻA, nr 86, lok. 210, miejsc. Warszawa, kod 00-682, Poland, office address at Warsaw, Ochota, 181b Jerozolimskie Avenue, and registration number 528351363, Innovate Pro Mark, owned and operated by Promark Solutions Sp. z. O. O. is dedicated to maintaining the highest privacy and data protection standards.

This policy governs the collection, processing, storage, and use of your personal information whenever you engage with our services, ensuring that all data handling practices are transparent and align with your privacy expectations.

Our commitment to safeguarding your privacy spans every point of interaction, whether you are browsing our website, signing up for services, contacting our support team, or engaging with us through other channels. This policy is designed to give you a clear understanding of how we collect, use, and protect your information and your choices regarding your personal data.

External Sites and Features

While using Innovate Pro Mark’s digital platforms, you may encounter links to external websites or third-party features. These links are provided to enhance your experience and offer additional resources. However, it is essential to recognize that these external sites are not under Innovate Pro Mark’s control, and we are not responsible for these third-party platforms’ privacy practices or content.

We carefully select our partners to ensure they meet our standards, but we strongly recommend you review the privacy policies of any third-party sites you visit. These policies will provide insight into how these external platforms collect, use, and share your data, allowing you to make informed decisions about your online interactions.

Our inclusion of links to third-party sites does not imply any endorsement of their privacy practices. Your use of such sites is at your own risk, and we encourage you to take the necessary precautions to protect your personal information when navigating external websites.

Collaborative Offers

To provide added value and enhance your experience with Innovate Pro Mark, we occasionally collaborate with other companies to offer joint promotions, co-branded services, or special offers. In such instances, sharing your personal information with our partners may be necessary to facilitate these offerings.

When personal data is shared, Innovate Pro Mark ensures that the information is handled securely and only for the intended purpose. We adhere to strict data protection standards and collaborate only with partners who share our commitment to privacy and confidentiality. These collaborative efforts are designed to benefit you, the user, by providing access to valuable services and promotions while safeguarding your privacy.

All data sharing associated with these joint promotions complies with this Privacy Policy and relevant regulations. You will always have the option to opt out of such promotions or collaborations if you prefer not to share your information with our partners.

Exceptions

This Privacy Policy is comprehensive but does not extend to all aspects of Innovate Pro Mark’s operations. Specifically, the collection and handling of personal information during our recruitment processes are governed by separate policies. These distinct policies are designed to ensure fairness, compliance with employment laws, and the protection of applicants’ data.

For individuals engaging with Innovate Pro Mark as job applicants or candidates, your personal information is subject to our recruitment-specific policies’ privacy and confidentiality standards. These procedures are carefully crafted to ensure that all recruitment-related data is managed with integrity, fairness, and compliance with applicable laws and regulations.

If you are a job applicant, we encourage you to review the specific privacy policies related to our recruitment practices. These policies provide detailed information on how your data will be processed, stored, and used during the hiring process.

Information We Collect

At Innovate Pro Mark, we believe that a personalised experience is vital to delivering exceptional service. To achieve this, we collect a broad range of personal information, allowing us to tailor our services to your specific needs and preferences. The types of information we collect may include:

  • Contact Information: Please provide your name, email address, phone number, and mailing address. This basic information lets us communicate with you, process orders, and provide customer support.
  • Demographic Data: Including your age, gender, location, and occupation. This helps us understand the characteristics of our user base and customise our offerings accordingly.
  • Behavioural Information: Insights into how you interact with our website, including pages viewed, links clicked, and time spent on various site sections. This data helps us refine our content and user interface to enhance your experience.
  • Preferences and Interests: Information on your preferences, such as your interests in specific products or services, allows us to offer personalised recommendations and targeted promotions.
  • Technical Data: Information related to your device, browser, and operating system, as well as your IP address and geographical location. This data assists us in optimising our website for better performance and security.

By collecting this comprehensive data, Innovate Pro Mark can deliver a highly personalised experience that aligns with your expectations and enhances your interactions with our services.

Our Use of Your Information

Once we have collected your personal information, Innovate Pro Mark utilises it to support and enhance our operational activities. Your data plays a crucial role in various aspects of our business, including:

  • Order Fulfilment: We use your contact and payment information to process and deliver orders, ensuring you receive your products or services promptly and accurately.
  • Customer Support: Your information enables us to provide responsive customer support, addressing any inquiries or issues you may have promptly.
  • Analytics and Insights: By analysing the data we collect, we can gain valuable insights into user behaviour, preferences, and trends. This allows us to refine our offerings, improve our website, and make data-driven decisions that benefit our users.
  • Marketing and Promotions: We may use your information to craft targeted marketing campaigns, send personalised offers, and inform you about new products or services that align with your interests. These marketing efforts are designed to be relevant and valuable to you.
  • Improving Services: Your feedback and data help us continuously improve our services, ensuring we meet and exceed your expectations.

Innovate Pro Mark is committed to using your information responsibly and ethically, ensuring your privacy is respected throughout all our operations. Your trust is important to us, and we strive to maintain it by handling your data with care and transparency.

Tracking Technologies and Cookies

To enhance your experience on our website, Innovate Pro Mark employs cookies, web beacons, and other tracking technologies. These tools allow us to gather valuable insights into how you interact with our digital platforms, enabling us to deliver a more personalised and efficient user experience.

  • Cookies: These are small data files stored on your device that help us remember your preferences, understand your browsing behaviour, and deliver relevant content. Cookies can keep you logged in, track your usage patterns, and customise the website to suit your needs better.
  • Web Beacons: Also known as pixel tags, web beacons are tiny graphics embedded in web pages or emails that allow us to track whether specific content has been viewed or interacted with. This helps us assess the effectiveness of our communications and marketing efforts.
  • Analytics Tools: We use tools like Google Analytics to collect and analyse website traffic and user behaviour data. This information helps us identify trends, optimise our website’s performance, and improve the user experience.

By utilising these technologies, Innovate Pro Mark aims to create a seamless and engaging digital environment tailored to your preferences. You can manage your cookie preferences through your browser settings, allowing you to control how these technologies are used.

Personalised Advertising

Innovate Pro Mark leverages the power of personalised advertising to deliver content and promotions relevant to your interests. By analysing your online activities, such as your browsing history and interactions with our website, we can present you with ads that are more likely to capture your attention and provide value.

  • Targeted Ads: We can create targeted advertisements that align with your preferences and needs based on the data we collect. These ads may appear on our website, social media platforms, or other digital channels.
  • Ad Performance Tracking: We monitor the performance of our ads to understand their effectiveness and make adjustments as needed. This helps us refine our advertising strategies and deliver better results for our users and business.
  • Opt-Out Options: We understand that not everyone is comfortable with personalised advertising.  Innovate Pro Mark allows you to opt-out if you prefer not to receive targeted ads. This ensures that your digital experience remains in line with your privacy preferences.

We aim to create a balanced advertising experience that respects your privacy while enhancing your engagement with our brand.

Sharing Your Information

At Innovate Pro Mark, we understand that sharing your personal information is sensitive. We take great care to ensure that data is shared securely and only when necessary. Your information may be shared in the following circumstances:

  • Service Provision: We may share your information with third-party service providers who assist us in delivering our products and services. These providers are bound by confidentiality agreements and are only authorised to use your information to provide the requested services.
  • Collaborative Partnerships: When we collaborate with trusted partners on joint promotions or co-branded services, your information may be shared to facilitate these efforts. We ensure that all partners adhere to strict data protection standards.
  • Legal Obligations: We may disclose your information if required by law, such as in response to a court order or subpoena, or to protect the rights, property, or safety of Innovate Pro Mark, our users, or the public.
  • Business Transactions: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you of any such transfer and provide options for managing your data.

Throughout all data-sharing activities, Innovate Pro Mark prioritises the security and confidentiality of your information, ensuring that your privacy remains protected.

Your Options and Rights

Innovate Pro Mark is committed to empowering you with control over your personal information. We offer various options and rights that allow you to manage your data and shape your digital experience with us:

  • Communication Preferences: You can choose how and when you receive communications from Innovate Pro Mark. Whether you prefer email, SMS, or social media updates, we respect your choices and allow you to opt in or out as needed.
  • Access and Correction: You have the right to access the personal information we hold about you and request corrections if any inaccuracies are found. We are committed to maintaining accurate and up-to-date records.
  • Data Portability: If you wish to transfer your data to another service provider, Innovate Pro Mark offers options for data portability, allowing you to move your information in a structured, commonly used format.
  • Opting Out: You can opt out of certain data processing activities, such as personalised advertising or direct marketing, by adjusting your preferences or contacting our support team. We will honour your choices and ensure that your preferences are respected.
  • Right to Be Forgotten: If you no longer wish to engage with Innovate Pro Mark, you have the right to request the deletion of your personal information. We will process your request in accordance with applicable laws and ensure that your data is securely removed from our systems.

Your privacy is a fundamental aspect of our relationship with you, and Innovate Pro Mark is dedicated to providing you with the tools and resources to manage your information effectively.

Safeguarding Your Information

The security of your personal information is paramount to Innovate Pro Mark. We implement comprehensive security measures designed to protect your data from unauthorised access, disclosure, alteration, or destruction. Our approach to data security includes:

  • Administrative Safeguards: We establish and enforce strict policies and procedures that govern how personal information is handled within our organisation. Regular training and audits ensure that all employees understand their responsibilities in maintaining data security.
  • Technical Safeguards: We utilise advanced encryption, firewalls, and intrusion detection systems to protect your data as it is transmitted and stored. Our systems are regularly updated to defend against evolving cyber threats.
  • Physical Safeguards: Our data centres and offices are restricted to authorised personnel only. To protect your information, we employ physical security measures such as surveillance cameras, access controls, and secure storage.
  • Incident Response:  Innovate Pro Mark has a robust incident response plan in the unlikely event of a data breach. We will notify you promptly if your data is compromised and take immediate steps to mitigate the impact.

Our commitment to data security is unwavering, and we continuously strive to protect your information to the highest standards.

How Long We Keep Your Information

Innovate Pro Mark is committed to retaining your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. The duration of retention is determined by various factors, including:

  • Purpose of Collection: We retain your data as long as it is needed to provide the services you have requested, including maintaining your account, processing transactions, and delivering customer support.
  • Legal Obligations: We may retain certain information for longer to comply with legal requirements, such as tax and accounting regulations, or fulfil contractual obligations.
  • Business Needs: In some cases, we may retain data to support ongoing business operations, such as improving our services, conducting audits, or analysing performance.
  • User Requests: If you request the deletion of your data, we will process your request promptly, subject to any legal or regulatory obligations that may require us to retain certain information.

Once the retention period has expired, Innovate Pro Mark follows rigorous protocols to dispose of or anonymize your data securely, ensuring that it cannot be accessed or misused in the future. Your privacy and data security are central to our retention practices.

Information on Minors

Innovate Pro Mark is deeply committed to protecting the privacy of minors. Our online platforms are not designed for or directed at individuals under 18; we do not knowingly collect or solicit personal information from this demographic.

If we become aware that a minor has provided us with personal information without verifiable parental consent, we will immediately delete the information from our systems and prevent further use. Parents or guardians who believe their child may have provided personal information to Innovate Pro Mark without consent are encouraged to contact us so we can address the issue promptly.

Our commitment to safeguarding children’s privacy reflects our broader dedication to ethical data practices and responsible use of personal information.

Updates to Our Policy

As Innovate Pro Mark evolves and privacy regulations change, we may update this Privacy Policy to reflect new practices, technologies, or legal requirements. We are committed to informing you about how we collect, use, and protect your personal information.

We encourage you to review this policy periodically to stay informed about any changes. If we make significant modifications to the policy, we will prominently post a notice on our website or directly notify you through other communication channels.

Your continued use of Innovate Pro Mark’s services after any changes to this policy indicates your acceptance of the updated terms. We are dedicated to maintaining transparency and clarity in all our privacy practices.

Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or handling your personal information, please do not hesitate to contact us. Our dedicated support team is here to assist you:

We value your feedback and are committed to addressing your inquiries with transparency and responsiveness. Your trust is essential to us, and we strive to maintain it by ensuring your privacy is always protected.

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